FAQ
Frequently Asked Questions
1. What is Evelyn James & Company?
Evelyn James & Company is a compassionate marketplace and resource hub created to support families navigating pregnancy and infant loss. Named in honor of our founder’s daughter, Evelyn, our mission is to offer remembrance gifts, healing resources, and community — all in one meaningful space.
2. Who is this marketplace for?
Our shop is for everyone impacted by loss — parents, partners, siblings, grandparents, friends, and even care providers. Whether you're grieving, supporting someone you love, or offering your professional services, there’s a place for you here.
3. Do you only sell products?
Not at all. We offer a blend of physical products, digital tools, and free resources to support grief, healing, remembrance, and post-loss life. You’ll find jewelry, keepsakes, support tools, books, and educational materials, all curated with love and care.
4. What types of losses do you support?
Our collections are designed to honor miscarriage, stillbirth, neonatal loss, infant loss, medical termination (TFMR), twin/multiple loss, and other unique journeys. We also support friends, family members, and professionals who want to help.
5. How does your personalized engraving work?
Many of our jewelry pieces include an option to add a custom engraving for a small fee. This helps us cover the cost of professional engraving equipment and ensures your keepsake is as meaningful and personalized as possible. Add a name, date, initials, or phrase — you choose what matters most.
6. Where do your products ship from?
We partner with trusted vendors, artists, and grief-focused creators across the U.S. Products may ship from different locations depending on the item. Estimated delivery times will be shown at checkout, and we’ll send tracking updates when your item is on its way.
7. Can I list my product or service on your site?
Yes! We welcome vendors who offer products or services aligned with our mission of grief support and healing. You can apply to join our marketplace and membership [here] or reach out to us at vallen@evelynjamesandco.com to get started.
8. Do you offer international shipping?
Currently, we primarily ship within the U.S., but some products may offer international shipping. Please check each listing for availability or contact us if you have a specific request.
9. What’s your return policy?
Due to the deeply personal nature of many of our items, including custom and memorial pieces, most products are final sale. If your item arrives damaged or incorrect, please reach out within 7 days of delivery, and we will make it right with compassion and care.
10. How can I get support or ask a question?
We’re here to help. Please reach out anytime at vallen@evelynjamesandco.com or send us a message through our [Contact Page]. You’re never just an order number here — you’re part of our community.